BELENAY

Frequently Asked Questions

How can I order;

Find the products you are interested in through the search or from the category menu. Click on the Add to Cart link next to the product you are interested in and it will be added to your online shopping cart. Once you have completed the selection of your products, it remains to fill in your details in the shopping cart.

You will find it at the top right of your screen by clicking the buy button. You will be transported with all the products you have selected to the order completion page. Fill in the required information, tick the terms of use of the store and click the order completion button at the bottom Alternatively you can place your order by phone at 2634027230

A product is missing from my order. What can I do;

It's very simple. Select the product you want from the category menu again, or from the search engine at the top by filling in a keyword from the product you are looking for. Something that will help you in your search are the filters on the left of the store. By simply clicking you limit the options and you will find more easily if there is the product you are looking for in our online store. When you find it just click add to cart and it will be added with the other products you selected.

How can I cancel an order?

You can do this in 2 ways:

By phone

By email In any case,

you must have your order number which is written in the title of the email that you received automatically from our store when you placed the order.

What are the payment methods?

You can in the following 4 ways: Cash on delivery: Upon receipt of the products you have ordered, you also pay the amount due to the partner who brought you the order, so simple and safe. Also, there is always the possibility of payment in the store at the time of receipt of the product.

Deposit in a bank account: After you have agreed with us for the exact amount that will include the shipping costs, you pay your debt to the accounts of the company that you will find in the terms of use of our store ..

After depositing money, please contact the department by phone to inform us and send your order. Credit card: If you have a credit card you can use it safely through our order form.

There is no risk as we follow the latest developments every time in the matter of transaction security and in addition your card details are not kept on a server of our company but of the partner bank. By phone: You can contact the company's phones during business hours and pick up your order by phone. and in this case you will receive a receiving email from us.

When will I receive;

If your order was placed by 2 noon it will leave the same day. Otherwise, if it happens after 2 in the afternoon, we will send it the next day with the cooperating courier and you will receive it in 3 days at the latest. If for some reason the product does not exist you will be informed and your money will be refunded immediately.

How much will the shipping cost me?

This is stated in the terms of use of the store in detail and you will also see the exact amount of money in your cart at the time of completing your order.